Privacy Policy

This policy explains what personal information Miirra collects when you use the Miirra app, website and partner services, why we collect it, who we share it with, and the choices you have. By using Miirra you agree to the practices described here.

1. Who we are

Miirra Libya operates the Miirra app and website — a marketplace connecting customers with restaurants and stores for delivery. For the personal data described in this policy, Miirra Libya, operated by Almasar Aldaayim for Artificial Intelligence and Communication Technologies JSC, is the data controller.

Questions, access requests and deletion requests: [email protected]

2. What we collect

Information you provide:

• Account details — your name, phone number, email address, country and city.
• Delivery details — the address or landmark you deliver to, and the areas you search for.
• Partner applications — if you apply to become a partner: business legal name, location, ownership and representative details, and verification documents you submit.
• Communications — messages you send to our support team or through the app.

Information collected automatically:

• Device and usage data — device type, app version, IP address, approximate (city-level) location derived from your IP, crash and performance data.
• Local storage — small pieces of data stored on your device to remember preferences such as your selected view or language.

Payments: orders are paid for in cash on delivery or inside the app through our payment providers. We receive confirmation that an order was paid — we do not receive or store your full card credentials.

3. How we use your information

• To provide the service — matching your order, notifying the store and driver, and delivering to your address.
• To personalise your search results and show stores near you.
• To onboard and verify partners, and keep the marketplace trustworthy.
• To provide customer support and respond to your requests.
• To keep the service secure, prevent fraud and misuse, and fix bugs.
• To understand aggregate usage and improve the product (in aggregated, non-identifying form).
• To send you service notifications; marketing messages only if you opt in, and you can opt out at any time.
• To comply with legal obligations.

4. Location data

If you choose “use my current location”, the app asks your device for precise location so we can show nearby stores and deliver accurately. You can decline and type your area or address instead — location is never required to browse. Precise location is used only while you use features that need it and is not sold to anyone.

5. Who we share it with

• The restaurant or store fulfilling your order — the items, your name and the details needed to prepare and hand off the order.
• The driver delivering your order — your name, delivery address and contact number so the delivery can happen.
• Service providers acting on our instructions — hosting, notifications and payment processing, bound by contracts to protect your data.
• Authorities, when the law requires it or to protect the safety of our users and the platform.

We do not sell your personal information.

6. How long we keep it

We keep your account information for as long as your account is active. When you delete your account, we delete or anonymise your personal data within a reasonable period — except records we must keep longer to comply with legal, tax or accounting obligations, which are then kept only for those purposes.

7. Security

We use appropriate technical and organisational measures to protect your data — encryption for data in transit, restricted internal access on a need-to-know basis, and monitoring of our systems. No method of transmission or storage is perfectly secure, but we work to keep your data safe and to notify you and the authorities of any breach as required by law.

8. Your rights

You have the right to:

• Access a copy of the personal data we hold about you.
• Correct data that is inaccurate or incomplete.
• Delete your data and close your account.
• Object to or restrict certain processing, and withdraw consent where processing is based on consent.
• Opt out of marketing messages at any time.

To exercise any of these, email [email protected]. We respond within 30 days. If you are unhappy with how we handle your data, you may also complain to the relevant data protection authority in your country.

9. Children

Miirra is not intended for anyone under 18. If you believe a minor has provided us with personal data, contact us and we will remove it.

10. Cookies and local storage

Our website and app use cookies and local storage to keep the service working and remember your preferences (such as language and view). We do not use advertising or cross-site tracking cookies. You can clear cookies and local storage through your browser or device settings at any time; some preferences may reset as a result.

11. International transfers

Our service providers may process data in countries other than your own. Where that happens, we take reasonable steps to ensure an appropriate level of protection for your data.

12. Third-party services

The app may link to third-party services (app stores, social networks, payment providers). Their handling of your data is governed by their own privacy policies, which we encourage you to read.

13. Changes to this policy

We may update this policy from time to time. The “last updated” date at the top always reflects the current version. For material changes, we will give notice in the app or by email before the changes take effect.

14. Contact us

For any question about this policy or your personal data, contact [email protected] and we will get back to you.