Frequently Asked Questions

Miirra is an app for everyday life in Libya. Order food, groceries, flowers and medicine — and support causes you care about — from places near you, all in one app, delivered fast.

You pick what you want in the app; we send your order to the store automatically, a driver picks it up and brings it to your door. You can follow the order from confirmation to delivery — no phone calls, no miscommunication.

You see full menus with prices, current offers, and real ratings before you order — and your order arrives without the hassle of finding a number, waiting on hold, or explaining everything over the phone.

The app is free to download and use. You pay for what you order plus a delivery fee — the full breakdown, including any fees, is shown on the checkout screen before you confirm.

We're starting in Tripoli, with more cities to come. Coverage within a city depends on how close you are to participating stores — enter your area in the search bar to see what's available to you.

Either way you like: pay cash on delivery to the driver when your order arrives, or pay securely in the app where card payment is offered at checkout. Card payments are processed by our payment providers — Miirra receives confirmation of the payment, not your full card details. (See Section 13 of our Terms and Conditions.)

Yes — participating stores run promotions and discounts you can find on their listings in the app. Offers change regularly and are subject to the terms shown with each offer.

Eligible refunds go back to how you paid. Card refunds usually take 7–14 business days to appear — sometimes longer if your card was issued outside Libya — depending on your bank. Cash-on-delivery orders are refunded in cash or another way we agree with you.

Search for an area, street or landmark, pick a store, add items to your cart and confirm at checkout. Double-check your address and phone number before confirming — an accepted order can't be edited.

Use the password recovery on the login page to reset your password. If you're still stuck, contact us through the in-app support chat and we'll help you get back in.

Each store shows an estimated delivery time at checkout. Real time depends on distance, order volume, weather and traffic — your estimate is just that, an estimate, and we'll tell you if we see a delay.

You'll get a confirmation message right after checkout. You can also open your order history in the app anytime to see the order and its live status.

Yes — open your order history, pick a past order and reorder it in a couple of taps.

If the store hasn't accepted or started your order yet, contact support through the in-app chat immediately and we'll try to help. Once the order is being prepared, changes aren't possible — and an extra item may have to be a new order.

You can cancel before the store accepts your order. After acceptance, the store has started preparing it, so cancellation is only possible where the fault is ours or the store's. Full details are in Section 5 of our Terms and Conditions.

Contact customer support through the in-app chat as soon as you notice. We may ask for a photo or extra details to investigate — if the order wasn't right, we'll refund or redeliver the affected items.

Yes — open the order in your history and leave a rating and review. Reviews are moderated under Section 9 of our Terms and Conditions, so honest, firsthand reviews only.

Contact us through the in-app support chat and we'll delete your account. Your rights over your data — access, correction, deletion — are spelled out in our Privacy Policy.

Head to our Become a partnerpage, fill in the sign-up form and complete business onboarding — we'll take it from there.

Check our Careerspage for open roles and to register your interest even when nothing is posted.

The fastest way is the Live Chat line in the app — it's in the footer of every page. For privacy or legal matters, email [email protected].